dipl. ing.mngm iz Split, Croatia
Customer-obsessed Service Delivery and Customer Success leader with 20+ years building long-term client relationships across hospitality and B2B SaaS. Proven record of growing account value through...
Customer-obsessed Service Delivery and Customer Success leader with 20+ years building long-term client relationships across hospitality and B2B SaaS. Proven record of growing account value through structured onboarding, SLA-driven support, and proactive account management — consistently improving retention, CSAT, and product adoption. Trusted advisor to C-level clients, skilled at translating business needs into technical solutions and leading cross-functional teams that turn customers into long-term partners.