Team Lead US Consulting (Home office/ Flexible)

Team Lead US Consulting (Home office/ Flexible)

We are looking for a qualified leader for our Customer support team. To manage the team, provide effective guidance, and provide the best service possible. Our Customer support team consists of advanced customer support specialists that are communicating with all users and helping them through the in-house support ticketing system.

As a team leader, you will be the contact point for all team members, and therefore your communication skills have to be excellent. You have to act proactively to ensure smooth team operations and effective collaboration within your and other teams within the company.

If you’re looking for a new challenge, and this could be you, then read on!

Who is Digistore24?

Here at Digistore24, we create client success. Our mission is to help entrepreneurs reach their audiences by automating and digitalizing the complete sales process: from order forms, invoices, affiliates, payment processes, and statistics to accounting and conversion optimization.

The Eklektika company from Belgrade has existed for 18 years and recently became an integral part of the German/USA company Digistore24.

Must have:

A strong leader with 2+ years of proven work experience as a team leader, supervisor, or customer support specialist

Technical background (technical support, HTML/CSS, testing, troubleshooting, productivity software)

Excellent computer skills

English: Professional Working Proficiency (writing, reading, speaking)

In-depth knowledge of support and startup culture

Personal responsibility from day one

Success-driven and always striving to improve our processes

Organizational and time-management skills, with an ability to prioritize

Decision-making skills

Calm and positive attitude in any situation to assist with conflict resolution

A typical day as our team leader could be:

Ensuring a high-quality standard is maintained across all tickets

Optimizing and improve standard responses

Managing a small team and maximize their productivity

Building relationships with your support team and working hard to help them level up their skills

Handling and responding to the bug reporting process

Ensuring Digistore24’s identity and values are respected and maintained

Lead by Example

We offer:

100% home office, as long as you can guarantee a trouble-free internet

An international team with strong cohesion

Application:

Convince us of yourself in a letter of application (PDF). Tell us three reasons why you are our next Team Leader and an asset to Digistore24.

Include your cover letter and send everything with your CV (PDF) and other attachments to your application. Please also state your salary expectations.

Set “Name + aimed Position” as the subject